Terms of Service

By creating an account, accessing, or using the Company’s website, application, or services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and any other policies referenced herein (together, the "Agreement"). If you do not agree, you may not access or use the Service.

We may update these Terms from time to time as described in Section 23. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

"Account" — the registered user profile associated with your email and credentials.

"Balance" — the confirmed, spendable USD-denominated value held in your Account (balance_usd), as distinct from "Pending Balance" — funds detected but not yet confirmed or finalized (pending_balance_usd).

"Deposit" — a transfer of cryptocurrency (Bitcoin or Ethereum) to an address generated by the Service for the purpose of crediting your Balance.

"Proxy" — network access credentials (IP, port, username, password) provisioned to you through the Service, sourced from an upstream third-party provider.

"Order" — a request to purchase a Proxy product using your Balance.

"Upstream Provider" — the third-party proxy infrastructure vendor from which the Service sources Proxies.

"User Content" — any information you submit through the Service, including support tickets.

3.1. You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to create an Account or use the Service.

3.2. You represent that you are not: (a) located in, or a resident of, any country or territory subject to comprehensive sanctions or embargo; (b) listed on any government restricted-party, denied-persons, or specially designated nationals list; or (c) prohibited from receiving services under applicable export control or sanctions law.

3.3. We reserve the right to refuse, suspend, or terminate service to any person or entity at our sole discretion, including on the basis of geographic location, to comply with applicable law or to manage risk.

3.4. You represent that all information you provide during registration is accurate and that you will keep it up to date.

4.1. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account, whether or not authorized by you.

4.2. You must notify us immediately of any unauthorized use of your Account or any other breach of security.

4.3. We strongly recommend enabling two-factor authentication (2FA). You acknowledge that failing to enable available security features increases your risk of loss and that the Company is not responsible for losses resulting from compromised credentials that were within your control to protect.

4.4. One Account per person or legal entity. Creating multiple Accounts to evade limits, bans, or promotional restrictions is a violation of these Terms.

5.1. The Service allows registered users to deposit funds via self-custodied cryptocurrency transfer (Bitcoin or Ethereum), maintain a USD-denominated Balance, and use that Balance to purchase Proxy products sourced from an Upstream Provider.

5.2. We are not a bank, money transmitter, custodian, broker-dealer, or payment processor, and the Service should not be treated as a financial institution. Your Balance represents a contractual claim against the Company for future proxy services, redeemable only within the Service — it is not a deposit account, is not insured (e.g., not FDIC or SIPC insured), and does not accrue interest.

5.3. We do not custody your cryptocurrency wallet. You control your own external wallet and are solely responsible for the accuracy of any transfer you initiate to a deposit address we provide.

6.1. Crypto-only, self-custodied. The Service accepts deposits only in Bitcoin (BTC) or Ethereum (ETH), sent to a unique address generated for your specific deposit request. We do not use, and are not responsible for, any third-party payment processor.

6.2. Exchange rate lock. At the time you request a deposit, we lock a USD-to-crypto exchange rate for a limited window (displayed at checkout). If your transaction is not detected on-chain before that window expires, the quoted rate is void, and any funds later received will be credited at the exchange rate in effect when the deposit is detected (or the deposit may be flagged for manual review — see 6.6).

6.3. Irreversibility. Blockchain transactions are irreversible. Once you broadcast a transaction, we cannot cancel, reverse, or recall it, regardless of whether it was sent in error.

6.4. Your responsibility to send correctly. You are solely responsible for: (a) sending only the specified cryptocurrency, on the specified network, to the exact address provided; (b) sending an amount sufficient to cover network fees so the expected amount is received; and (c) verifying the address and network before broadcasting.

We are not responsible for, and will not reimburse, funds lost due to sending the wrong asset, sending on the wrong network, sending to an expired or incorrect address, or any other user error.

Cryptocurrency sent to a deposit address after its associated quote has expired, or sent using an unsupported asset/network, may be unrecoverable or subject to a manual review and discretionary handling fee.

6.5. Minimum deposit. Deposits below the posted minimum will not be credited and may be economically unrecoverable due to network fees; we are not obligated to process or refund dust-level deposits.

6.6. Confirmation requirements. Deposits are held as Pending Balance until they reach the confirmation threshold applicable to their USD value (disclosed in-app), after which they convert to spendable Balance. Confirmation timing depends on public blockchain network conditions outside our control, and we make no guarantee about how long confirmation will take.

6.7. No refunds on deposits. Once a deposit is confirmed and credited to your Balance, it is non-refundable except at our sole discretion or as required by applicable law. We do not process reversals of on-chain transactions.

7.1. Your Balance and Pending Balance are visible in your Account dashboard at all times and reflect real USD amounts, not credits or points.

7.2. Balance changes (deposits, purchases, refunds) are processed through server-side controls only. No client-side action can directly alter your Balance.

7.3. In the event of a documented system error resulting in an incorrect Balance (whether in your favor or ours), we reserve the right to correct the Balance retroactively. You agree to promptly report any Balance discrepancy you notice to us.

7.4. We operate a hot/cold wallet custody model for operational funds; this affects only our internal treasury management and does not change your rights or our obligations to you under this Agreement.

8.1. Clicking "Buy" on a Proxy product reserves the listed price from your Balance. If your Balance is insufficient, you will be prompted to deposit the shortfall; your original purchase request will automatically resume once funds are confirmed.

8.2. If provisioning succeeds, the reserved amount is finalized as spent and the Order is marked complete.

8.3. If provisioning fails for reasons attributable to us or our Upstream Provider (e.g., stock unavailability, provider error), the reserved amount is automatically returned to your spendable Balance in full. You will not be charged for failed Orders.

8.4. General no-refund policy. Because Proxy products are digital goods provisioned on-demand and immediately usable, purchases are non-refundable once successfully provisioned, except: (a) where required by applicable consumer protection law; (b) where the Proxy was materially defective and unusable through no fault of your own, subject to our investigation; or (c) at our sole discretion.

Refunds, where granted, are issued as Balance, not as a return of cryptocurrency.

8.5. Renewals are treated as new purchases and are subject to the same terms.

8.6. Proxy availability, pricing, and specifications are subject to change based on Upstream Provider terms and inventory, and are not guaranteed to remain available at any given price.

You agree that you will not use the Service, or any Proxy obtained through the Service, to:

9.1. Violate any applicable local, state, national, or international law or regulation;

9.2. Engage in, facilitate, or support fraud, including but not limited to payment fraud, ad fraud, click fraud, account takeover, credential stuffing, credential cracking, or unauthorized access to any system or account;

9.3. Distribute malware, ransomware, or engage in denial-of-service attacks, network intrusion, port scanning of systems you are not authorized to test, or any other form of unauthorized computer access;

9.4. Send unsolicited bulk communications (spam) or engage in phishing;

9.5. Create, store, transmit, or distribute child sexual abuse material (CSAM) or any content that sexually exploits or endangers minors — we cooperate fully with law enforcement and applicable reporting obligations (e.g., NCMEC/CyberTipline in the U.S.) regarding any such activity, and any confirmed use of the Service for this purpose will result in immediate account termination and referral to relevant authorities without prior notice;

9.6. Harass, threaten, stalk, or intimidate any individual, or violate anyone’s privacy, including through unauthorized surveillance or doxxing;

9.7. Infringe any party’s intellectual property, publicity, or privacy rights;

9.8. Circumvent, disable, or interfere with any security-related features of the Service, the Upstream Provider’s network, or any third-party system, or attempt to reverse-engineer the Service;

9.9. Resell, sublicense, or redistribute Proxies obtained through the Service in a manner that violates the Upstream Provider’s own acceptable use terms, or misrepresent your identity as a proxy operator to third parties in furtherance of unlawful activity;

9.10. Use the Service to launder money, structure transactions to evade reporting thresholds, or otherwise obscure the origin of funds in violation of applicable law;

9.11. Use the Service in any jurisdiction where doing so, or where the use of proxy/VPN-type technology itself, is prohibited by local law.

Enforcement. We reserve the right, but not the obligation, to monitor use of the Service for compliance with this Acceptable Use Policy, and to investigate, suspend, or terminate any Account, with or without notice and without refund, if we reasonably believe a violation has occurred. Certain violations (Section 9.5 in particular) will be reported to appropriate law enforcement or regulatory authorities as required or permitted by law.

10.1. Proxy products are subject to fair-use limits on bandwidth, concurrent connections, or request volume as disclosed at the time of purchase. Usage materially exceeding those limits, or usage patterns consistent with abuse (e.g., attempts to overwhelm target systems), may result in throttling, suspension, or termination of the specific Proxy without refund.

10.2. Proxy IPs, ports, and credentials are provisioned to your Account only and may not be shared, sold, or transferred to third parties except as your own downstream use case may require, and always subject to Section 9.

10.3. We do not control, and are not responsible for, the actions any third-party website or service takes in response to traffic originating from a Proxy (e.g., IP bans, CAPTCHAs, rate limiting imposed by that third party).

11.1. Proxies are sourced from an Upstream Provider that is not owned or controlled by us. Proxy availability, quality, uptime, and IP reputation depend in part on that Upstream Provider and on public blockchain networks and blockchain data APIs used to process deposits, none of which we control.

11.2. We are not responsible for outages, errors, or data inaccuracies originating from Upstream Providers, blockchain networks, or third-party blockchain data/price-feed APIs (e.g., exchange rate sources), though we will make commercially reasonable efforts to resolve service-impacting issues.

12.1. THE SERVICE, INCLUDING ALL PROXIES, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

12.2. We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that deposits will confirm within any particular timeframe, or that any specific Proxy will remain functional or undetected by any third-party system for any period of time.

12.3. Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, some of the above exclusions may not apply to you, and our liability will be limited to the maximum extent permitted by law.

13.1. We reserve the right, at our discretion or as required by applicable law, to request identity verification (KYC) from any user, particularly in connection with large deposits, unusual account activity, or activity that may implicate anti-money-laundering obligations.

13.2. We reserve the right to delay, hold, freeze, or decline to process any deposit, Balance, or Order pending the outcome of such verification or an internal risk review, and to report suspicious activity to relevant financial intelligence units, regulators, or law enforcement where legally required or permitted.

13.3. You represent that funds used to deposit into the Service are derived from lawful sources and that your use of the Service does not violate any sanctions, anti-money-laundering, counter-terrorist-financing, or anti-corruption law applicable to you.

13.4. Depending on your jurisdiction(s) of operation and your users’ locations, operating a service that converts cryptocurrency deposits into a redeemable balance may trigger money-services-business, money-transmitter, or e-money regulatory obligations (for example, FinCEN MSB registration and state-level licensing in the United States, or equivalent VASP/EMI regimes elsewhere). This section should be finalized only after a compliance review specific to where you operate and where your users are located.

14.1. By you. You may stop using the Service and close your Account at any time by contacting us. Any remaining spendable Balance will be handled per our then-current closure policy, consistent with Section 6.7.

14.2. By us. We may suspend or terminate your Account, with or without notice, if: (a) you violate this Agreement, including the Acceptable Use Policy in Section 9; (b) we are required to do so by law, regulation, court order, or a request from a payment/blockchain infrastructure partner; (c) we reasonably suspect fraud, abuse, or a security risk associated with your Account; or (d) we discontinue the Service generally, with reasonable notice where practicable.

14.3. Upon termination for cause under 14.2(a)–(c), any remaining Balance may be forfeited at our discretion, particularly where the termination relates to illegal activity, fraud, or a material breach of Section 9. Upon termination for convenience (14.2(d)) or by you in good standing, we will make commercially reasonable efforts to allow you to use or, where feasible, request handling of any remaining spendable Balance consistent with Section 6.7 and applicable law.

14.4. Sections 6 (as to funds already processed), 9 (as applied to past conduct), 15, 18, 19, 20, 21, and 22 survive termination.

15.1. The Service, including its software, design, branding, and content (excluding User Content and third-party Proxy infrastructure), is owned by the Company or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose.

15.2. You retain ownership of your User Content (e.g., support ticket text) but grant us a license to use it as necessary to operate, maintain, and improve the Service and to respond to your requests.

16.1. Support requests submitted through the Service are handled on a best-efforts basis. We do not guarantee any specific response time, though we will aim to disclose target response windows in-app.

16.2. You agree not to submit abusive, threatening, or fraudulent support requests, and we reserve the right to disregard or close tickets that violate this Agreement.

Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into this Agreement by reference. By using the Service, you consent to the practices described there.

Cookies & advertising. We load a Google Ads tag (operated by Google LLC) to measure the effectiveness of our advertising — for example, which ad a visitor clicked and whether it led to an account signup or deposit. This involves setting cookies or reading device identifiers and sharing data such as pages viewed and interactions with the Service with Google for measurement and ad optimization purposes.

Consent & opt-out. For visitors in regions where advertising consent is legally required (such as the EU/EEA and the UK), advertising measurement remains off until you accept through the cookie banner shown on your first visit; declining keeps it off. Elsewhere, measurement is enabled unless you opt out. You can change or withdraw your choice at any time via “Cookie settings”; withdrawal takes effect immediately for future measurement. Ad clicks and impressions you generated before withdrawing remain counted as they occurred.

You acknowledge and accept the following risks inherent to the Service:

18.1. Cryptocurrency volatility. Cryptocurrency prices are highly volatile. The USD value locked at the time of your deposit quote may differ significantly from the value of that cryptocurrency at any later time, and you bear all risk of price movement both before your quote is honored and after your funds are converted to Balance.

18.2. Irreversibility and error risk. As described in Section 6, blockchain transactions cannot be reversed, and errors in sending (wrong address, wrong network, wrong asset) can result in permanent, unrecoverable loss for which we bear no responsibility.

18.3. Regulatory risk. The legal status of cryptocurrency and proxy services varies by jurisdiction and is evolving. You are solely responsible for determining whether your use of the Service is lawful where you are located.

18.4. Third-party detection risk. Target websites and services may detect, block, or take adverse action against traffic from any Proxy, including Proxies obtained through the Service. We make no representation about the effectiveness of any Proxy against any particular third-party system.

18.5. No investment. Your Balance is not an investment product, is not expected to appreciate, and depositing funds into the Service is not a store of value — unused Balance does not earn interest or returns.

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your use or misuse of the Service or any Proxy; (b) your violation of this Agreement, including the Acceptable Use Policy; (c) your violation of any applicable law or the rights of any third party; or (d) any transaction you initiate to or from a deposit address associated with your Account.

20.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR CRYPTOCURRENCY VALUE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) A NOMINAL CAP TO BE SPECIFIED.

20.3. These limitations apply regardless of the legal theory on which a claim is based (contract, tort, negligence, strict liability, or otherwise) and are a fundamental basis of the bargain between you and us. Some jurisdictions do not allow certain liability limitations, so some of the above may not apply to you.

21.1. Informal resolution first. Before filing any claim, you agree to contact us and attempt in good faith to resolve the dispute informally for at least 30 days.

21.2. Binding arbitration. Any dispute not resolved informally will be resolved by binding, individual arbitration administered under the rules of a designated arbitration provider then in effect, rather than in court, except that either party may bring an individual claim in small claims court where eligible.

21.3. Class action waiver. You agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action, to the extent permitted by applicable law.

21.4. Opt-out. You may opt out of this arbitration provision by sending written notice to us within 30 days of first accepting these Terms.

This Agreement is governed by the laws of the Company’s jurisdiction of operation, without regard to its conflict-of-laws principles. Subject to Section 21, any legal action not subject to arbitration will be brought exclusively in the courts of that jurisdiction, and you consent to personal jurisdiction there.

We may modify this Agreement at any time. Material changes will be notified via in-app notice, email, or a posted "Last Updated" date change with reasonable advance notice where practicable. Your continued use of the Service after changes become effective constitutes acceptance. If you do not agree to revised Terms, you must stop using the Service and may close your Account per Section 14.1.

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to blockchain network congestion or failure, acts of God, war, terrorism, labor disputes, internet or infrastructure outages, governmental action, or failures of Upstream Providers or third-party APIs.

25.1. Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable.

25.2. No waiver. Our failure to enforce any right or provision of this Agreement will not be deemed a waiver of that right or provision.

25.3. Assignment. You may not assign this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, or sale of assets.

25.4. Entire agreement. This Agreement, together with the Privacy Policy and any other referenced policies, constitutes the entire agreement between you and the Company regarding the Service and supersedes all prior agreements.

25.5. Notices. We may provide notices to you via the email associated with your Account or through in-app notification. Notices to us should be sent using the contact details in Section 26.

Questions about these Terms can be directed to the Company’s support team through the in-app Support section.